Famedly Support Portal
The Famedly Support Portal is based on Jira Service Management and allows you to submit requests, track existing tickets, and communicate directly with our support team.
You can access the portal clicking https://famedly.atlassian.net/servicedesk/customer/portal/7.
When you enter the portal, you can create new requests or manage your existing ones.
What You Can Do in the Portal
Submit a New Request
Select the appropriate request type that best matches your inquiry:
- Technical Support
- Data Security Questions
- Report a Bug
- Suggest a New Feature
- Other Questions
- Request a Callback
After selecting a request type:
- Fill out the required fields.
- Add a detailed description of your request.
- Attach relevant files or screenshots if necessary.
- Submit the request.
Your request will be assigned to the support team for processing.
Track Your Requests
You can view and track all your submitted requests:
- Navigate to My Requests.
- Open a request to see its current status.
- Review updates from the support team.
- Add comments or additional information if needed.
You will receive notifications when the status of your request changes or when support replies.
Communicate with Support
Within each request, you can:
- Reply to support messages
- Provide additional information
- Upload attachments
- Ask follow-up questions
All communication is handled directly in the ticket to ensure transparency and traceability.
Purpose of the Portal
The support portal centralizes communication with the Famedly support team and ensures:
- Clear request tracking
- Structured issue handling
- Faster resolution times
- Transparent status updates