Change User’s Password

Setting a One-Time Password

Admins can reset a user’s password by creating a temporary password, a One-Time Password (OTP). The user will be prompted to change this password at their next sign-in for security reasons.

1. Navigate to the User Management page.

2. In the user table, click on the User whose password you want to reset.

   This opens the user details panel on the right side of the screen.

3. If you cannot find the user:
   • Use the search function to locate the user.

4. Click on the user to open the User details.

5. Click the reset password (🔄) icon in the User details.

6. Alternatively, click the three dots (⋮) menu in the top-right corner.

7. Click Reset password.

   This opens the reset password dialog.

8. Select Set Password manually.

9. Enter the new password in the New password field.

   The password must:

   • Be at least 8 characters long

   • Contain uppercase and lowercase letters

   • Include numbers

   • Include special characters

10. Re-enter the password in the Repeat password field to confirm.

11. Click Reset password to apply the changes.

12. Click Copy to clipboard. Make sure, the password is copied to the clipboard to be shared with the user before you close the dialog. You cannot retrieve the password afterwards, just only again reset it.

13. Share the password with the user through a secure channel.

14. Click Close.

Once you have reset the password, the old password is no longer valid.

Sending a Password Reset Code via Email

Admins can reset a user’s password by sending a reset code to the user’s email. When the user clicks on the provided link in the email received, they can create a new password.

1. Navigate to the User Management page.

2. In the user table, click on the User whose password you want to reset.

   This opens the user details panel on the right side of the screen.

3. If you cannot find the user:
   • Use the search function to locate the user.

4. Click on the user to open the User details.

5. Click the reset password (🔄) icon in the User details.

6. Alternatively, click the three dots (⋮) menu in the top-right corner.

7. Click Reset password.

   This opens the reset password dialog.

8. Select Send Code via Email.

9. Click Reset password to apply the changes.